Liam Cates

Software Engineer
LiamJCates@gmail.com

Recent Computer Science graduate with management experience in retail customer service and broad technical aptitude developed during internships focused on the design, implementation, testing, and evaluation of software solutions for companies leading the fields of entertainment technology, Dolby, and health insurance, Blue Shield

Skills

Languages

Tools / Frameworks

Proficiencies

Java

SQL

Python

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HTML

CSS

Javascript

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Assembly

C

C++

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Experience

Career

Projects

Education


Infrastructure Business System Analyst Intern | Summer 2018
  • Served as an ITIL IT Service Management admin and ServiceNow developer
  • Engineered ServiceNow customization and CMDB modification for department and technical team leads
  • Supervised implementation and tested contractor's ServiceNow software deliverables
  • Represented Infrastructure Apps team during digital signage vendor selection
  • Achieved 83% Reduction in digital signage and wayfinding app response time, 12 to 2 seconds
  • Consolidated digital signage infrastructure from hybrid to public cloud, increasing scalability and reliability while decreasing cost and maintenance requirements
  • Coordinated and documented digital signage support with all major international offices

Application Integration Platform (AIP) Intern | Summer 2017
  • Developed a Web Services test suite and Splunk scripts to analyze system performance
  • Optimized Splunk reporting scripts, up to 50% runtime improvement
  • Solved Splunk script reporting issue of 6 months, stopping early architecture migration
  • Reduced AIP costs with inhouse SOAP Web Services tests, previously outsourced to IBM
  • Lead instruction of QA team responsible for web service performance testing

Assistant Manager | 06 – 12. 2015
  • Assisted manager to plan, implement, and coordinate retail strategy
  • Trained sales team on customer service and maintenance of electrochemical cells
  • Managed on-site Point of Purchase system and verified sales and inventory databases
  • Applied technical knowledge to repair phones, tablets, and battery powered devices

Club Officer, Lab Administrator, Web Developer
  • Maintained security lab for the use of Cal Poly's 100+ computer security club members
  • Integrated DHCP server, VPNs, Firewall, and 30 client boxes with HTTPS encrypted iPXE
  • Collaborated to develop and manage club website, mailing list, and social media